Parkway Green Housing Trust

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AT YOUR SERVICE

• Repairs
• Rents & Benefits
• You & Your Home
• Safe, Secure & Warm
• Your Neighbourhood
• Your Tenancy
• Independent Living
• Neighbour Disputes & Anti-Social Behaviour
• Complaints, Praise & Service Standards
• Leaseholders

HOME IMPROVEMENTS

LOOK FOR A HOME

FACES & PLACES

YOUR PARKWAY GREEN

GET INVOLVED, HAVE YOUR SAY

OTHER

AT YOUR SERVICE

• REPAIRS
  • Online repairs: order repair
  • Problem with a repair (online form)
  • How long does it take?
  • Appointment system
  • Repairs you must do yourself
  • Repairs you must pay for
    • paying for the repairs
  • Emergency repairs
    • ordering an emergency
    • getting the work done
  • Our standards: ordering a repair
    • doing the repair
    • after the repair
  • Compensation
    • for damage after repair
    • for damage after repair (online form)
    • for improvements you leave
      • qualifying improvements
      • compensation for improvements you leave (online form)
    • for work not done: right to repair
      • right to repair: qualifying jobs
• RENTS & BENEFITS
  • How to pay your rent
  • Pay online
  • Rent & benefit calculator
  • Rent statement
  • New rent card (online form)
  • Owe rent? We can help
    • offer to make arrangement to pay off rent arrears (online form)
  • Paid too much?
  • Rent-free weeks
    • 52 week calculator

• YOU & YOUR HOME
  • Improving your home
    • improvements by Parkway Green
    • making your own improvements: getting permission
      • application to make improvements
        • application to make improvements (pdf form to print)
    • what happens next?
    • when the work is finished
  • Decorating: decorate your home
    • decorating gear
    • help with decorating
      • application for decorating help (online form)
  • Gardens & gardening
    • help with gardening
      • application for gardening help (online form)
    • gardening equipment
      • tenants groups with tool loan schemes
    • report a problem garden (online form)
    • application for fence/hedge repair (online form)
  • Furniture & furnishings
    • how much is it? How do I apply?
    • great deals
  • Buying your home
    • right to buy
    • right to acquire
  • Pests, pets & animals
    • keeping dogs
    • keeping other animals
    • pests
  • Trees
    • tree problem in your own garden form (online form)
    • tree problem in other Parkway Green garden (online form)
    • tree problem in street or open space (online form)
  • Safe, secure and warm
    • gas servicing and safety checks
    • home insurance
    • energy efficiency
    • fire safety
    • beat the burglar
    • damp & mould
      • beat condensation
      • get rid of mould
    • pipes & bursts/stopping bursts
      • dealing with frozen or burst pipes
  YOUR NEIGHBOURHOOD
  • Report environmental problem (online form)
  • Graffiti (online form)
  • Lighting
  • Road & pavements
    • parking: driveway and kerb-lowering
      • apply to put in drive/lower kerb (online form)
  • Rubbish
  • Open land - report problem (online form)
  • Empty homes
    • report an empty Parkway Green home (online form)
    • our standards
      • when a home becomes empty
      • preparing for a new tenant
      • after a tenant moves in
      • what can hold things up
  • Garages
    • apply to rent a garage (online form)
    • garage tenancy agreement
    • order a garage repair (online form)
  YOUR TENANCY
  • Tenancy agreement
    • assured shorthold (starter) with protected rights (pdf)
    • assured shorthold with protected rights (pdf)
    • assured shorthold (starter) tenancy agreement (pdf)
    • assured tenancy agreement (pdf)
  • Ending a tenancy
    • give notice of ending your tenancy (online form)
  • Death of a tenant
    • tell us about death of a tenant (online form)
  • Joint tenancies: adding someone to the tenancy
    • apply to create a joint tenancy (online form)
  • Sub-letting
    • apply to sub-let part of your home (online form)
  INDEPENDENT LIVING
  • Equipment and adaptations for your home
  • Help for disabled people
  • Help for vulnerable people
  • Help for older people
  NEIGHBOUR DISPUTES & ANTI-SOCIAL BEHAVIOUR
  • Experiencing anti-social behaviour? We can help
    • report anti-social behaviour (online form)
    • the first step
    • taking action
  • What is hate crime
    • report hate crime form (online form)
    • hate crime: taking action
  • Domestic violence
  • Noise problems
  • Mediation
• COMPLAINTS, PRAISE & SERVICE STANDARDS
  • Our service standards
  • Make a complaint
    • make a complaint (online form)
  • Praise us (online form)
  • Complaints procedure
  • How did we handle your complaint? (online form)
• Neighbourhood surgeries
• LEASEHOLDERS
  • Leaseholder: report a repair (online form)

HOME IMPROVEMENTS

• Improvements online: check YOUR home
• The Parkway Green promise
• Making your own improvements
• What happens when it's your turn?
• take a break from the work
• the story so far
• tenants tell it like it is
• local improvements, local workers
• 'Decent homes' standard
• don't miss out
• impact manchester

LOOK FOR A HOME

• Our area, our homes
  • Baguley area guide
  • Baguley: Royal Oak area guide
  • Brooklands area guide
  • Newall Green area guide
  • Northenden area guide
  • Northern Moor area guide
• Applying for a home
• Rehousing categories: your priority
• How we allocate homes
• Your chance of a home
• Homefinder: look for a home
• Other housing options
• Accommodation for older people
• Help if you have a medical condition
• People barred from rehousing
• Rehousing service standards

FACES & PLACES

• Investing in the community
• sporting fun and fitness
• Big plans for better estates
• Help us spend environment cash
  • Environmental strategy groups (online form)
• YOUR COMMUNITY

YOUR PARKWAY GREEN

• What is Parkway Green?
• OUR VISIONS & VALUES
• Maps of our area
  • Map of our area in detail
• Meet the board
• MEET THE MANAGER
• The proposal tenants voted for
• Charter for residents and applicants
• Parkway Green & the City Council
  • Who does what?
  • Tenants' vote for parkway green
  • Local councillors
• Equality & Diversity
• Parkway Extranet
• In the news
  • News stories 2009
  • News stories 2008
  • News stories 2007
  • News stories 2006
• Tenants Publications
  • Tenant handbook
  • Newsletters
  • Your home & estate
  • Rent & benefits
  • Repairs
  • Equal access
  • Annual reports
  • Standards & complaints
• PUBLICATIONS IN OTHER LANGUAGES
  • Arabic
  • Chinese
  • Farsi
  • French
  • Hindi
  • Kurdish
  • Polish
  • Somali
  • Urdu
  • Vietnamese

GET INVOLVED, HAVE YOUR SAY

• Tenant involvement
  • List of tenants' groups
  • Why get involved?
  • Lots of ways to get involved
  • Start a tenants' group
  • Resources for tenants' groups
  • Resident involvement strategy
  • Resident experts
• Have your say
  • Comment or question (online form)
  • Complaints & praise
  • What do you think of this website? (online form)

OTHER

• JOBS
  • Job vacancies
  • What we offer
• CONTACT US
• IN YOUR AREA