Service standards

• When we visit you at home
• When you phone us
• When you visit our offices
• When we write to you
• When a home becomes empty
• If you are a new tenant

• When managing your tenancy
• When tackling anti-social behaviour (ASB)
• When carrying out repairs in your home
• When collecting rents
• When carrying out adaptations
• When servicing your gas boiler or fire
• When you sign for a new home