Housing Regulator (HCA)

The HCA (Homes Community Agency) are now our regulator. They are committed to robust, independent and transparent regulation which focuses on governance, financial viability and value for money for our customers.

It has published a special document for Housing Associations and Residents called the Regulatory Framework for social housing in England 2012. It gives you advice about what we, as a landlord, must do to meet the HCAs regulations, and what we should do to be a good landlord.

Use it to check that you are getting the service you should be getting from us:


Regulator framework 2012 (pdf)