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Parkway Green Housing Trust

‘PG Direct’ our customer contact centre has been successfully taking customer enquiries for just over a year now. Our friendly team are on hand to assist you with any repair, rent or re-housing enquires that you need help with.

Improving Customer Service

Seun AkereleWe have restructured our trained team to work more effectively over busy lunchtimes and high peak call times to be able to meet the service standard targets set by you, our customers.

Easy Contact

PG Direct’s 0300 111 0000 number is a local rate phone number saving you money. Our 0300 number is free for many callers – including those using inclusive minutes from mobile packages and those on a BT or Virgin monthly price plan. We are also happy to call you back using a free ring-back service, so you don’t have to pay for the call.

Waiting To Take Your Call

Margaret MaguireJust as before, we are here to take your call on
0300 111 0000.

We are open between 8.00am and 5.30pm, Monday to Friday, (calls are diverted on Wednesdays between 2.00pm and 3.00pm for training). Our out of hours service can be reached using this number between 5.30pm and 8.00am, Monday to Friday and Saturday and Sunday for emergency calls.

Other Ways to Get In Touch

Sonia ChurchillYou can also contact our team by fax, email or textphone

Fax: 0161 998 8710
Textphone (if you have a hearing impairment): 0161 945 5730
Email: info@parkwaygreen.co.uk