NEWS STORY: MARCH 2009

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Phone PG Direct

pg direct logo pg direct staff-member answering call All ears: we're waiting for your call to our new low-cost phone number.

As part of our customer service revamp, we’ve just launched PG Direct, our new in-house, contact centre service. Just like before, you can do all kinds of things over the phone, such as paying your rent, ordering repairs or reporting antisocial behaviour. Just call 0300 111 0000.

Saving you money

PG Direct is a local rate phone number, even from mobiles with inclusive minutes. And we’ve got a free ring-back service, so you don’t have to pay for the call.

Easy and efficient

Our customer service team have recently grown in number, to help us handle even more calls. As fully-trained members of Parkway Green, they’ll also be able to deal with calls more easily. And since they’re in-house, you’ll get an even more efficient service from PG React.

When to get in touch

Just as before, this new number is there for you to make any kind of call. Whether you’re worried about rent, thinking of a home-exchange, requesting a repair, or asking about the home improvements programme – this is the number to call.  

When to call

Just as before, the service will operate between the usual hours: 8am - 5.30pm, Monday to Friday. You can also phone this number in an emergency (where there is a danger to health or safety), 24 hours a day, any day.

How to get in touch

You can also contact our team by fax, email or textphone.

Fax: 0161 998 8710
Textphone (if you have a hearing impairment): 0161 945 5730
Email: info@parkwaygreen.co.uk