Rehousing service standards

Our standards are designed to treat you and your application fairly
and efficiently
When you apply for a home we will:
- process your application within two weeks
- give you information on the category you have been placed
into and how to make bids, and offer prospects advice on request
- give you a right of appeal for all decisions, including
category placing, and suspensions
- offer information on our areas to applicants and they will
be able to choose the area they wish to live in
- offer you an office interview or a home visit to give advice
and assistance in completing the form.
We will measure these standards by:
mystery shopping and performance reporting to Neighbourhood
Performance Panels.