Rehousing service standards

Our standards are designed to treat you and your application fairly and efficiently
When you apply for a home we will:
- Give you clear information about your prospects and options of being rehoused before you make an application.
- When you register, give you information on the category you have been placed into, explain how to make bids and tell you roughly how long you might need to wait.
- Give you a right of appeal for all decisions including category placing and suspensions from the waiting list.
- Visit all our existing tenants who want to move to help with completion of the form.
- Offer an office appointment to all applicants by Manchester Move Partners or a home visit if the applicant is vulnerable.
- When you have been offered a property, inform you when it will be ready to move in to and of any major delays.
- Accompany you to all viewings.
- Offer advice, support and facilities to help you place bids.
We will measure these standards by: mystery shopping and performance reporting to Neighbourhood Performance Panels.





