Home improvements

What happens when it's your turn?

We promised we'd start to make a difference to the Parkway Green area as soon as we became the new landlord. And we didn't hang about!

But it  takes time to work our way around all 6,000 properties; so some people see us sooner than others.

When and where

We've split Parkway Green housing into 22 areas - called 'improvement schemes'. Find out when we're coming to you area - go to home improvements online.

When it's your turn, we'll visit you at home to explain exactly what will happen. You'll get plenty of information about what's going to be done, how long it will take, who's doing it and how to contact them.

Who's doing the work?

We've chosen a number of building companies to do the work for us - Connaughts, Bramall Construction, Emanuel Whittaker and H.T.Forrest. So it's their vans you'll see pulling up outside your front door.

The building companies' 'resident liaison officers' will help everything go smoothly. Tell them about any problems - they'll get things sorted out quickly. Parkway Green staff manage and supervise the companies, making sure their work is top-quality.

If in doubt, keep them out

Don't let anyone into your home without asking to see an identity badge with their photo on. All our building companies and Parkway Green staff carry ID, and won't mind being asked to wait while you check it. If in doubt, ring the number on the back of the badge.

How was it for you?

We want to get things right every time. But, with 6,000 homes to do, there are bound to be some hiccups. When we finish the work on your home we'll leave a customer-satisfaction form. Tell us how you think it went, and if we could do things differently. We'll use your comments to shape future improvements - and tell you how in our regular newsletter.