Home improvements: the story so far

13,000 home improvements completed 20 months ahead of schedule. Minister for Housing & Planning, the RT Honorable John Healey MP, visited to help celebrate the occasion. Photo shows, from left, Paul Goggins MP, Chair of the PGHT Board, Cllr Tony Burns, John Healey MP and Parkway Green Chief Executive, Nigel Wilson.

Mrs. Parry, of Wincanton Road, received the 12,000th improvement of her home. She said: “I love my new windows and door. Parkway Green and the contractor, HT Forrest, have done a great job and I’m privileged to be the 12,000th Improvement.”

More home improvements milestones

Five year improvement programme update

We have now completed our initial £90M Investment Programme 20 months ahead of schedule.

During the last 4 years we have fitted:

19,233 windows
8,484 doors
53,940 kitchen units
5,342 bathrooms.

We have also upgraded a significant number of new boilers and electrical installations, fitted new canopies and balcony enclosures, completed re-roofing works, water main renewals and insulation works.

Overall, 96.5%of customers are satisfied with the programme. The results of our recent customer STATUS survey show significant increases in customer satisfaction, with the overall quality of their homes which is testament to the work carried out on the Investment Programme.

Overall satisfaction with the quality of home
2008 - 77%
2010 – 88% An increase of 11%

Overall satisfaction with the condition of
the property
2008 – 69%
2010 – 86% An increase of 17%

See: Tenants tell it like it is

Along the way PGHT and our partner contractors, (Bramalls, Whittakers, Forrest and Connaught) were committed to leaving a long term legacy behind, so we supported a number of community based initiatives ranging from pond clean ups and provision of equipment/IT suites at the Royal Oak Community Centre to Christmas parties and family fun days. In total we have achieved the following:

89 projects supported
2,479 hours donated
£28,587 spent on material support.

We have also been giving back in other ways, with an estimated £450K from contractor partners spending in our local newsagents, petrol stations, butty shops, chippies and local merchants.

We are in the process of formulating our next three to five year investment programme in consultation with our customers, so get involved and have your say about what you would like to see improved on your estate by contacting your Neighbourhood Officer, Patch Surveyor or Resident Involvement Officer.