Tackling anti social behaviour: the first step
Have you reported anti social behaviour to us? If so we will contact you to confirm that we are investigating your complaint.
We can sort out obvious problems fairly easily. For example, if you tell us about a rubbish-filled garden we would visit the property and check. We will ask the other person to clean it up, and take appropriate action against them for breaking their tenancy agreement if they don't.
Some cases are not quite so simple. If the anti social behaviour is less obvious, or if it's aimed directly at you - harassment and abuse for example - we will need to talk to you before we start an investigation.
We can meet you at your home, in the housing office or somewhere else. In serious cases we will meet you within 24 hours. We will ask you who is affected, how they're affected, where it happens, and when it happens. We will speak to other people in your household who have been affected too.
We will then draw up an action plan listing what you should do and what we will do to get the problem sorted out. The case is now a partnership - we are working for you, but you must help us by keeping to your side of the action plan.