Parkway Green Housing Trust performance

This table shows how well we are doing on the things that matter most to you. You can see how we are doing now compared to 2010/11, whether our performance is improving and whether we are hitting our targets.

If you want to look at our performance in more detail or read our guidance for performance you can use the buttons below. use the buttons below.

Performance indicators	Actual performance year 2010/11	Current value YTD	Our target	Progress	Trend	Position against other housing associations
% of properties having a gas safety inspection within the last twelve months	100%	100%	100%
% of stock failing to meet decent homes standard	0.00%	0.00%	0.00%
% of current rent arrears	5.15%	5.07%	4.00%
% of former tenant rent collection	29.89%	30.04%	35.00%
Number of successfully resolved ASB cases per 1000 properties	64.97	44.08	80			N/A
% of customers satisfied with Neighbourhood Services	96.92%	100.00%	95.00%			N/A
% of calls answered within 30 second	93.18%	95.19%	95.00%			N/A
% of complaints received and dealt with within 14 calendar days	100.00%	100.00%	100.00%
% of lettings to Black and Minority Ethnic people	5.88%	15.14%	17%			N/A
Empty properties re-let time	18.9 days	18.3 days	23.0 days

Key to symbols
	High performer
	Medium performer
	Low performer

	Improvement against previous value
	No change against previous value
	Getting worse against previous value

	Exceeds target requirement
	Outside target range
	Just outside target

Our performance guidance

Our performance in detail